Introduction

Heights Auto Repair operates an automotive repair facility located in Texas and provides services through our physical location.


This Privacy Policy explains how we collect, use, disclose, and protect your personal information, including information collected through our website, online payments, and text message communications.


Information We Collect

Personal Information You Provide:

  • Name

  • Phone number

  • Email address

  • Vehicle information

  • Billing and payment information

  • Any information submitted through contact forms, scheduling tools, or SMS communications


Automatically Collected Information

  • IP address

  • Browser type

  • Device information

  • Pages visited and time spent on pages


This data is collected using cookies and analytics tools such as Google Analytics.


Text Messaging (SMS) Communications

By providing your mobile phone number, you consent to receive text messages from Heights Auto Repair related to:

  • Appointment confirmations and reminders

  • Repair status updates

  • Estimates and approvals

  • Customer service communications


Message frequency may vary. Message and data rates may apply.

You may opt out of SMS communications at any time by replying STOP to any message. Reply HELP for assistance.

We do not share or sell mobile phone numbers for marketing or promotional purposes.


How We Use Your Information

  • Provide automotive repair services

  • Process online payments

  • Communicate via phone, email, or text message

  • Schedule appointments and send service updates

  • Improve our website and customer experience

  • Maintain security and prevent fraud


Cookies and Analytics

We use cookies and similar technologies to:

  • Analyze website traffic and performance

  • Improve functionality and user experience


Google Analytics may collect anonymized usage data. You may disable cookies through your browser settings.


Sharing of Information

We do not sell your personal information. SMS consent is not shared with third parties. However, we may share aggregated data with our partners to improve service offerings.


We may share information only with trusted third parties necessary to:

  • Process payments (payment processors)

  • Provide website hosting and analytics services

  • Comply with legal or regulatory obligations


Payment Information

All online payments are processed through secure third-party payment processors. We do not store full credit or debit card numbers on our servers.


Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no data transmission over the internet is guaranteed to be 100% secure.


Your Privacy Rights

You may request access to, correction of, or deletion of your personal information by contacting us.


Texas & U.S. Residents

We do not sell personal information.


Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.


Children’s Privacy

Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children.


Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date.